How to Contact Support
The fastest way to get help is to email us directly at support@up-n-up.club. No form or account is required — just send us an email.
What to Include
To help us resolve your issue quickly, please include:
- Your account email address
- A description of the problem
- Screenshots if something looks wrong
- The steps you took before the issue occurred
- Any error messages you saw
What Not to Send
For your security, please never send:
- Passwords
- Payment information or credit card numbers
- Full Stripe receipts (order IDs are fine)
Response Time
We reply Monday through Friday, usually within 1–2 business days.
Before Contacting Support
Check this knowledge base first — many common questions about credits, idea generation, and account management are answered here. You might find your answer faster!